Trace Affex Standard Warranty
One year for CD-R duplication Drives.
One year for automated CD Printers, excluding the print engine,which is covered for six months.
Limited warranty on materials and workmanship
- Free phone support
- Drive repair support options:
- Free drive repair - 4 to 6 week turn time
- Free drive exchange with refurbished drive - one day turn time
- Free system in-house priority repair during warranty period
Trace Affex PowerGuard Service Agreements
In addition to Trace Affex's standard warranty, we offer two PowerGuard Service Agreements that are designed to maximize your productivity, while lowering your support costs.
- PowerGuard GOLD Agreements:
- Priority phone access to technical support
- 7 X 24 support hot line
- Free drive replacement with Refurb
- Free system parts and repair at Trace Affex San Jose
- Covers freight costs for overnight AM delivery
- $200 discount off the installation and training for that zone
- Free software/firmware upgrades on duplication systems
- Free modem and PC AnyWhere software (limited to PRO and POWERSCRIBE agreements only - 1 per site)
- System exchange in down situations
- PowerGuard SILVER Agreements:
- Provides all the same coverage as our PowerGuard Gold agreement except system exchange in down situations
Copyright © 2002 by Trace Affex Inc., San Jose, California, USA Headquarters: 408-441-8040
3 ways to contact Trace Affex Customer Support:
1. Technical Support Phone: (510) 996-1429
2. Fax your questions and orders: (831) 461-1164
3. Email: support@traceaffex.com
